This website is managed by Packsense Ltd. References to “we,” “us,” or “our” on this site pertain to Packsense Ltd. By accessing this website and using its features, you agree to follow and accept all terms, conditions, policies, and notices outlined here.

By browsing our site or making a purchase, you agree to participate in our “Service” and to comply with these terms and conditions (“Terms of Service” or “Terms”), as well as any additional terms or policies that are referenced or available through hyperlinks. These Terms of Service apply to all site visitors, including browsers, vendors, customers, merchants, and content contributors.

Please review these Terms of Service carefully before using our site. By accessing or using any portion of the site, you consent to these Terms of Service. If you disagree with any part of these terms, you should not use the website or its services. If these Terms of Service are considered an offer, acceptance is strictly limited to these Terms.

1.0 Validity of Quote

A customer’s order and any modifications to these terms will only become binding once the Company issues a written acceptance. The Company reserves the right to decline any order, even if an order acknowledgment email has been sent.

2.0 Prices

Prices may be adjusted due to changes in currency exchange rates, raw material costs, or increases from the factory. Unless otherwise specified, all prices are NET and exclude VAT. VAT will be added at the current rate where applicable.

3.0 Payment

Complete payment for the Goods, including any applicable shipping and insurance fees, is required before the order can be processed, unless a different arrangement has been mutually agreed upon in writing.

3.1 Payment is only considered complete once the Company has received cleared funds.

3.2 Unless agreed otherwise, payment must be made prior to delivery of the goods. The Company retains ownership of the goods until full payment is received, and may refuse subsequent orders and deliveries until payment is settled.

4.0 Delivery & Return

4.1 Delivery

Free delivery is available for UK mainland orders of £1000 or more before VAT. Orders under £1000 (excluding VAT) will have an £30 delivery charge plus VAT, which is non-refundable.

If you choose Packsense Delivery, standard delivery time is within 2 working days but we cannot completely guarantee. Time is not of the essence in this contract. The Company bears no liability if delivery periods are not met for any reason.

4.2 Return

For faulty items, we provide a straightforward process for refunds or replacements with no hassle. Any claims in respect of alleged faulty goods, for lost, damaged or pilferage of goods in transit must be submitted in writing within 24 hours of delivery.

For non-faulty items, returns are at our discretion. Items must be unopened and in their original condition, as when they left our warehouse, and free from damage to qualify for a return. If you wish to arrange a return, please contact us directly within 14 days of delivery. A 20% administrative fee based on the item’s price will be applied. You are responsible for the cost of returning the goods to our warehouse. We recommend taking appropriate measures to ensure the safe return of items, as Packsense is not responsible for any loss or damage that occurs during transit.

5.0 Warranty

5.1 The Company’s responsibility for manufactured and supplied goods is confined to replacing any that develop defects under normal use, provided these defects are due to faulty design, materials, or workmanship, and are reported in writing to the Company within 7 days of the Buyer receiving the goods.

5.2 Any goods claimed to be defective may, at the Company’s discretion, need to be returned to the Company’s facility at the Buyer’s expense for examination.

5.3 For goods obtained from other manufacturers (factored goods), the Company’s liability is limited to extending any warranty or guarantee provided by the original manufacturer to the Buyer.

5.4 The Company, along with its employees and agents, will not be liable for any additional injuries, losses, or damages, whether direct or indirect. The Buyer agrees to protect the Company from any third-party claims arising from such issues.

5.5 All conditions and warranties implied by law, custom, or trade practice are expressly excluded to the fullest extent permitted by law.

6.0. Carriage

The risk for the goods transfers to the customer either upon delivery to the customer or, if earlier, when a carrier takes possession of the goods for delivery.

7.0 Force Majeure

The Company shall not be liable to the customer, nor considered in breach of any contract with the customer, for any delays or failures in fulfilling its obligations related to the goods if such delays or failures are due to force majeure or other factors beyond the Company’s reasonable control.

8.0 Reservation of Title

The goods sold under these terms remain the sole property of the Company, and legal ownership will remain with the Company until full payment is received for all invoiced amounts or amounts due in relation to the Goods, or until the goods are resold by the customer, whichever comes first. If the customer goes into liquidation, has a winding-up order issued against them, or has a receiver, administrator, or administrative receiver appointed over their assets or income before ownership of the Goods has transferred as described, the Company has the right, after providing notice of intent to reclaim, to enter the customer’s premises with the necessary transportation and recover any Goods it still owns. No liquidator, receiver, administrator, or administrative receiver of the customer may sell goods owned by the Company without the Company’s prior written approval.

8.1 Until ownership and legal title to the Goods transfer to the Customer, the Customer will act as the Company’s fiduciary agent and bailee for the Goods. The Customer must keep the Goods separate from their own and those of third parties, ensure they are properly stored, protected, insured, and clearly identified as the Company’s property. During this time, the Customer may resell or use the Goods in the normal course of their business but must account to the Company for the sale proceeds, including any insurance payouts, and keep these proceeds separate from their own and third-party funds.

8.2 The Customer may not pledge or use the Goods as collateral for any debts while they remain the Company’s property. If the Customer does so, all amounts owed to the Company will become immediately due and payable, without affecting any other rights or remedies of the Company.

8.3 The Company reserves the right to take legal action to recover the price of the Goods, regardless of whether title has passed to the Customer.

9.0 Insolvency of Customer

If the customer, as a corporation, undergoes winding-up, has a winding-up order issued against it, or if a receiver, administrator, or administrative receiver is appointed, or if the customer, as an individual or partnership, suspends payments, enters into a debt arrangement, or has a bankruptcy order issued against them, the Company may, without affecting any other agreements with the customer, terminate the contract. The Company is entitled to invoice for any work completed or in progress, and for any goods and materials acquired for the customer. These charges will be considered an immediate debt owed by the customer.

10.0 Patent Rights

By accepting a quotation, the customer acknowledges the Company’s rights to any patents, trademarks, registered designs, or other intellectual property associated with the goods. The customer agrees not to remove, modify, or obscure any patent numbers, trademarks, or other trade markings on the supplied goods.

11.0 Applicable Law

These conditions are regulated by and will be interpreted in accordance with English law. Both parties consent to the exclusive jurisdiction of the English courts for any disputes arising from them.